Cookie Policy

Effective Date: 07/09/2025

At TELA, we place a high value on your privacy and the protection of your personal data. As part of our transparency and commitment to safeguarding your information, this Cookie Policy explains how cookies and other similar technologies are used when you visit our website or interact with our mobile application (“App”). Cookies may seem small and technical, but they play a big role in how your online experience is shaped. They help us keep your account secure, make the App work smoothly, remember your preferences, and sometimes even show you information or promotions that are more relevant to you.

By choosing to use TELA’s website or mobile application, you are giving us permission to use cookies in the manner explained in this policy. If you do not agree, you may disable cookies on your browser or device, but please be aware that doing so might limit or disrupt some of the services and features you enjoy on TELA.

We strongly encourage you to read this Cookie Policy carefully so that you fully understand what cookies are, the types of cookies we use, why we use them, and how you can manage your cookie preferences.

1. What Are Cookies?

Cookies are small text files that are placed on your device—whether that is a computer, smartphone, tablet, or another internet-enabled device—when you browse websites or use applications. Think of them as memory files that allow TELA and other service providers to recognize who you are and make your interactions smoother.

For example, when you log into your TELA account, cookies help us remember that it’s really you so you don’t have to keep re-entering your details every time you switch to another page. When you change your settings, such as choosing your preferred language, cookies ensure that these preferences remain saved the next time you return.

There are generally two categories of cookies:

First-Party Cookies are set directly by TELA on your device when you use our App or website. They serve the purpose of enabling key features, ensuring security, and improving your experience with our services.

Third-Party Cookies are created by external companies—such as advertisers, analytics providers, or social media networks—when you interact with TELA’s App or site. These cookies are often used to track your activities across different websites or apps, usually for purposes like targeted advertising, analytics, or social sharing.

2. Types of Cookies We Use

To provide a smooth, secure, and personalized user experience, TELA uses several types of cookies. Each type has its own role, and together they ensure that the App and website function properly.

Essential Cookies
These are the backbone of the TELA platform. Without them, many of our services would not work at all. Essential cookies handle critical functions like allowing you to log into your account, helping us process your transactions, and keeping your account safe from fraud or unauthorized access. For example, if you initiate a payment or move funds in your TELA wallet, essential cookies are part of the system that makes sure the request is secure and valid.

Performance Cookies
Performance cookies gather anonymous information about how you use the App or website. This includes data on which pages you visit most often, how long you stay on certain sections, and whether you encounter error messages. We use this information to improve how TELA works. For instance, if performance cookies show that a large number of users are experiencing delays on a particular page, we can focus our efforts on fixing that issue quickly.

Functional Cookies
These cookies make your experience more personal. They remember your preferences, such as your language setting, your region, or even your saved login details (if you choose to save them). Functional cookies ensure that every time you return to TELA, you don’t have to start from scratch. Instead, the platform feels tailored to your needs and is more convenient to use.

Targeting and Advertising Cookies
Targeting cookies help us and our partners show you advertising that is more relevant to you. For example, if you often use TELA to pay for business services, you may see offers related to business tools or financial products. These cookies track your activity in a way that allows us to personalize promotions and measure the effectiveness of our marketing campaigns. While these cookies do not store personal details like your name or bank details, they do analyze your browsing patterns to create a more personalized advertising experience.

Social Media Cookies
When you interact with social media platforms such as Facebook, Twitter, or Instagram through TELA, social media cookies come into play. They allow you to share content directly from the App, like sending a referral link to your network or posting updates about your business growth. These cookies also help integrate social media functions into TELA, ensuring smoother interaction between our App and your chosen platforms.

3. How We Use Cookies

At TELA, cookies serve multiple important purposes. They are not just technical tools, but a way to enhance your overall experience. Here is how we put them to use:

Core Operations: Cookies make sure that our App and website function smoothly. They allow you to log in, carry out secure transactions, and access essential features without repeated interruptions.

Performance Tracking: We analyze the way you and other users engage with TELA to fix problems, improve speed, and design better features.

Personalization: Cookies remember who you are and what you prefer, so you don’t have to adjust your settings every time you use TELA.

Marketing and Advertising: We use cookies to show you content, offers, and promotions that are better aligned with your interests, making your experience more relevant and useful.

Social Sharing: With cookies, you can easily interact with social media platforms, whether that means sharing referral links, campaigns, or updates directly from the App.

4. Managing Your Cookies

You are always in control of your cookie settings. While TELA uses cookies to improve your experience, you have the right to manage, disable, or delete them. Most web browsers and mobile devices allow you to adjust cookie preferences in the settings menu.

If you choose to block cookies entirely, you may find that some features of the TELA App or website stop working as intended. For example, you might have to log in every time you visit, or certain transactions may not process as smoothly. However, you can usually allow essential cookies while disabling targeting or advertising cookies if you are mainly concerned about privacy.

For Web Browsers: You can change your cookie settings through your browser’s privacy or security section. Instructions are usually available under the “Help” menu of most browsers.

For Mobile Devices: Mobile operating systems often provide privacy settings that allow you to manage cookies directly, and some apps may include additional options.

5. Third-Party Cookies

In order to provide better services, TELA sometimes allows trusted third-party service providers to place cookies on your device. These may include companies that help us with analytics, advertising, fraud detection, or social media integrations. For instance, we may use a third-party tool to better understand how users engage with TELA’s dashboard.

Please note that these cookies are governed by the privacy policies of the third-party providers, not TELA’s. We encourage you to review the policies of these providers to understand how they use and protect your information.

6. Updates to This Cookie Policy

TELA may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our business practices. Whenever we make changes, the updated policy will be posted on this page, and the “Effective Date” at the top will be revised. Significant changes may also be communicated directly to you through the App or by email. We encourage you to check back periodically so that you are always aware of how we use cookies to protect and improve your experience.

7. Contact Us

If you have any questions about how TELA uses cookies, or if you would like more information about managing your cookie preferences, you can reach us directly:

Email: support@tela.ng

Phone: +234 913 312 4223

By continuing to use the TELA App or website, you confirm that you have read and understood this Cookie Policy, and that you consent to the use of cookies in line with the practices described here.